You don't really get to experience great customer service everywhere you go these day, your lucky if you recieve any at all. Because of this economy and jobs being over staffed, under staffed, and the low pay it really reflects how employers these days treat their customers. One place I know of for sure that no matter what, you will always recieve excellent customer service skills is Bonzai Bobs Teriyaki Grill. Everytime you walk in there you are greated with a warm welcome, and everytime you leave you are thanked for your business. They go the extra mile to please all customers under any circumstance. Everytime I have gone in there it has been an enjoyable experience, something to remember.
Although I'm sure everyone can recall a time where they recieved bad customer service skills atleast once in their life, can you not? And it's not because the product is bad but simply because the employees just don't have good customer service. That is one of the reasons why we have thousands of business's closing down everyday.
"Marketing, more than any other business function, deals with customers. Although we will soon explore more-detailed definitions of marketing, perhaps the simplest definition is this one: Marketing is managing profitable customer relationships." ( Chapter 1 Marketing An Introduction Pg.3 By Gary Armstrong & Philip Kotler)
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